Crystal Clear Communication with
VoIP Services for Businesses
- 24/7 support to resolve technical issues
- Low-Cost
- Enhanced Features
Is Your Current Phone System Keeping Up With The Demands Of Your Business?
If not, a new VoIP telephone system from Midwest IT Systems may be in order. With our newest VoIP solution, you can rest assured that your business phone demands will be met and exceeded.
What is VoIP?
(Voice over Internet Protocol)
Managed IT Services is a model where the IT services company takes the role of your “IT department” and not only installs and supports all the devices and PCs that connect to your server(s), but also offers phone and on-site support, antivirus, security, backup and a host of other services to monitor and maintain the health, speed, performance and security of your computer network.
Cloud-based system
A technology that enables voice communications over the Internet rather than traditional wired networks
They don’t need extensive on-site installation, copper wiring, or bulky hardware
Can be used on various devices like computers, smartphones, tablets, IP phones, and even traditional landlines
Upgrade Your Phone System Today!
VoIP Is Important For Several Reasons
Cost Savings: VoIP uses internet infrastructure, reducing phone call costs. Traditional phone lines are limited and expensive, especially for long-distance calls. Using the internet for calls (VoIP) solves this issue, making both domestic and long-distance calls economical.
Mobility: VoIP allows calls from anywhere with an internet connection. VoIP services are highly beneficial for mobile businesses as they follow you wherever you go. Unlike traditional phone systems, which require remembering codes and contacting phone companies to transfer services, VoIP eliminates these hassles. There are no physical limitations, allowing you to move freely without added stress.
Enhanced features: VoIP systems offer versatile features for businesses. VoIP phone systems enhance productivity by allowing multi-tasking with tech-savvy devices. For example, while waiting in a call queue, you can read voicemail-to-text transcriptions sent to your email. You can also easily forward messages and voicemails to others with a click. These flexible features grow with your business, adapting to your needs without added stress.
Integration: VoIP can be integrated with other productivity tools.
Efficient client interaction: VoIP enables reliable communication. In today’s global economy, businesses often require travel for meetings. VoIP services ensure you don’t miss important calls or fail to forward essential documents. You can choose where and how your calls ring, forwarding them to multiple devices if needed. Urgent calls are never missed, and important documents can be faxed over the cloud instantly, eliminating delays.
Upgrade Your Phone System Today!
Key VoIP Features:
- Call Routing: A call management strategy that distributes incoming calls in such a way that ensures each customer reaches the best available agent as quickly as possible.
- Interactive Voice Response (IVR): A self-service option that lets customers direct their own calls by responding to pre-recorded call menus via touch tone or by speaking their answers directly into the phone. IVR systems free up agents by assisting with common, repetitive customer questions like appointment scheduling or account balance request.
- Call Recording: Automated or on-demand call recording and transcription help call center managers review customer-agent interactions for quality assurance. Recordings are stored in a searchable cloud database with custom retention policies. It’s important to comply with local and federal call recording laws before setting up this feature.
- Visual Voicemail: A voice-to-text feature that automatically transcribes voicemail messages. As with call recordings, all voicemail recordings and transcripts are stored in a searchable database and have custom retention policies.
- Call Forwarding: A call distribution strategy that automatically sends incoming calls to different telephone numbers associated with the same agent or department in a pre-set order. Take calls from anywhere instead of being physically tied to a single location
- Online Fax Hosting: Users can send and receive faxes via email, eliminating the need for a fax machine. This internet-based service ensures important faxes are never missed and can be accessed from anywhere, directly in the user’s inbox, saving both time and money.
What Happens If The Internet Goes Down?
A common concern is the impact of internet outages on phone lines. Fortunately, VoIP systems can forward calls to mobile phones and other devices if the internet goes down, ensuring continuous communication.
- Is your current phone system not keeping up with the demands of your business?
- Is your company missing calls?
- Are you missing sales due to lacking functionality or features?
Upgrade Your Phone System Today!
Peace Of Mind, Flexibility
Midwest IT Systems gives us peace of mind. Their team is very personable. We appreciate their quick and knowledgeable response to all matters. They work with us to understand and meet our needs versus just selling us products; we are more than just a number. Midwest IT Systems truly is for the customer.
Allison Schwandt
Office Manager Commodity Services Inc.
Fairmont, MN
FREE REPORT
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